Three CRM 2.0 solutions you absolutely must try.
The days for CRM industry dominated by SalesForce, Microsoft Dynamics, SugarCRM, Sage, HighRise and other enterprise solutions are over. New CRM 2.0 kids are on the block and they are growing like crazy. So what is CRM 2.0 exactly? Nobody knows. Clearly CRM 2.0 is the next generation of customer relationship management tools, but CRM 2.0 means different things for different people. For some, CRM 2.0 designation stands for collaborative CRM. For others, CRM 2.0 means using social network tools like LinkedIn or Facebook for prospecting and selling. Another popular interpretation for CRM 2.0 is reverse CRM or user driven customer relationship management. So let’s take a look at three CRM 2.0 examples and discuss some of the CRM 2.0 leaders. 1. Collaborative CRM Bitrix24.com is probably the fastest growing CRM 2.0 solution, if 2.0 means collaborative CRM to you. Essentially Bitrix24 is enterprise social network , plus CRM , plus project management , plus planner, plus do...